What time is check-in / check-out

Check-in time is 15:00 and check-out time is 10:00.
If you have a half-board plan, please make a restaurant reservation by 20:00 on the day of the event.
If you plan to check in after 20:00, please contact the hotel.
* "Hokkaido Buffet" does not require a reservation in advance.
If you want to use "Sahoro Garden" or "Yukizasa", please make a reservation.
If you do not have a plan with half board, please make a reservation by 6 p.m. on the day of the event.
Please check the calendar on the top page for the restaurant business schedule.

How much does it cost to extend check-out?

Check-out time is 10:00.
If you would like to extend it, please contact the front desk.
(1 room, 1 hour @ 1,650 yen)

Can I use credit cards/electronic money?

Hotel (front desk/restaurant/resort center/shop)
Ski resort (Bear Mountain in summer) Ticketing/Shop
At the golf course
You can use the following credit cards/electronic money/QR code payments.
■VISA　■MASTER　■American Express　■JCB
■UnionPay ■Diners ■DISCOVER
□iD　□楽天Edy　□Various transportation ICs　□WAON　□nanaco　□QUICPay
◆d payment ◆auPAY ◆Merpay ◆Japan Post Pay ◆PayPay
◆WeChatPay　◆Alipay　◆LINEPay　◆Rakuten Pay
*Nissenren and NC are available only at the golf course.

Can I use the ticket included with my accommodation plan before check-in/after check-out?

yes. Available.
Each ticket (summer: Bear Mountain admission ticket / winter: lift ticket) can be used from before check-in to after check-out.
If you wish to use the service before check-in, we will give you the ticket first at the hotel front desk.
We apologize for the inconvenience, but please stop by the hotel front counter.

I want it to be a Japanese-style room/I want it to be a Western-style room

All rooms at our hotel are Western-style rooms.
We apologize for the inconvenience, but we are unable to accommodate guests who would like a Japanese-style room as we do not have a Japanese-style room at our hotel.
We would appreciate your understanding in advance

Can I smoke in my room?

The entire hotel is non-smoking, so smoking is not allowed indoors.
Ashtrays are available as smoking areas next to the hotel's main entrance and in front of the north building entrance.
We ask that you please smoke there.

Is there an ATM in the hotel?

There are no ATMs in the hotel or resort area.
The nearest is a Shintoku bank, a post office, and a 7-Eleven in Shintoku. (About 15 minutes by car each)

Is there a place to eat other than the hotel restaurant?

Not in the resort area.
There are several restaurants, taverns, snacks, etc. in Shintoku Town (about 10~15 minutes by car)
* During the winter season (December ~ March), you can use the restaurant in the ski resort only for lunch.

Is there a microwave oven in the hotel?

Yes, we do.
It is located in the vending machine corner on the lobby floor of the Hotel South Building, so please feel free to use it.

Can I cook in my room?

No, you can't.
It is prohibited to bring cooking appliances other than those provided into the guest room. Please note that cooking in hotel rooms is strictly prohibited.

Is there room service?

Sorry, we don't have room service.

Do you have pajamas for children?

Only one size of 100cm yukata is available.
In addition, slippers are also available, so please contact the front desk if you wish.
Amenity (toothbrush) is for adults only.

Do you have a crib?

There is a baby bed (70cm x 120cm). (Limited number/Free)
There is also a bed guard for children who use existing beds. (Limited number / free)
We will prepare one for you in your room, so please apply in advance.

Is there a room where you can stay with your pet?

We are very sorry, but there are no rooms in our hotel where you can stay with your pet.

Do you have a coin laundry?

There are two washing machines and dryers each on the south building lobby floor and the north building 1st floor.
The washing machine is 200 yen, the dryer is 100 yen, and the detergent (80 yen) is sold at the store.

How do I get from the hotel to the ski resort?

Please use the free shuttle bus that runs from the hotel to the ski resort (it runs once every 30 minutes to an hour).
You can also ski to the ski resort by using the ``1st high-speed lift'' in front of the hotel (operating hours 8:45-16:00).
*Shuttle buses do not operate during the summer season. For guests using Bear Mountain while staying at a hotel:
Please use your own vehicle. If you are not coming by your own car, please contact the hotel at least one day in advance so we can arrange transportation.

Can I rent a car?

We have a rental car called ``Uqey'' available in the hotel parking lot.
*Green season (April to October) only
You can use it by downloading the dedicated app to your smartphone
For details, please check the Uqey website
https://uqey.com/
*Uqey reception/inquiries cannot be answered at the hotel front desk. Thank you for your understanding.

In addition, it is now Shintoku Station, and rental cars are available at the Shintoku Station Regional Exchange Center ``Tokutoku.''
Reservations are required (reservation deadline: 12:00 noon two days before use), so please contact us below.
Click here for details
☆ For reservations and inquiries, please contact the Shintoku Town Tourism Association (0156-64-0522)Until

If you are coming from Honshu, we recommend that you rent it at the airport.

Do you pick up and drop off?

We currently offer transportation between JR Shintoku Station ⇔ Sahoro Resort Hotel (free of charge / hotel guests only, reservation required)
If you wish to use it, please make a reservation by phone by 17:00 the day before using
* Flights that do not have a reservation by the day before will be canceled.Please don't forget to make a reservation
Detail isHere

During the winter season (December to March), there is also a direct bus service from New Chitose Airport and Tokachi Obihiro Airport (paid/only for hotel guests, reservation required).
If you wish to use this service, please make a reservation by telephone by 17:00 10 days before your intended use.
Detail isHere

I would like to send my luggage.

We will keep your luggage if you send it to the hotel.
When sending it, please write the "check-in date" and "name of the accommodation representative" on the slip.
◎Delivery address for your luggage
①〒081-0039　北海道上川郡新得町狩勝高原　　　　　サホロリゾートホテル 宛
② Address: Sahoro Resort Hotel, 148-5 Shinnai Nishi 5-sen, Shintoku-cho, Kamikawa-gun, Hokkaido 081-0039
*Your package will arrive without any problems either way, but if you use the shipping company's invoice creation service or automatic search based on postal code, please use destination ②.